Troubleshooting
Troubleshooting guides, frequently asked questions, and help with error messages
Revver error - "Oops. There was an unhandled exception"
Trying to Search and Getting "No Search Results to Display" Message
All Roles Restricted due to Security Policies or lack of available licenses.
Invalid Username or Password
"Trouble with the password reset email" - Error
User Timeout Message
PDF Changes Not Saving - "Protected View" - Error
Unable to check out a file on Revver (Adobe PDF viewer: access denied error)
Incomplete File Uploads
Welcome to our New Chat Experience
Why Aren't My Email Notifications Being Sent Out?
How to Set Up SAML 2.0 SSO with Duo
How Do I Switch from Sidekick to Revver Desktop App
How Do I Use the CSV Import Tool?
What are the Different License Types in Revver?
How Do I Check Who Is Currently Logged Into Revver? - User Sessions
How to 'Unhide' Your Account
How Do I Check the Revver Server Status?
How Do I Purge Deleted Items? (Permanently Delete Items)
How Do I Restore Deleted Items?
Managing Item Permissions In the Users Menu
How Do My Guests Store Documents?
How Do I Update My Password?
How Do I Allow Guest Users To Upload?
How Do I Restore Deleted Items?
How Do I Locate a Missing File?
What Account Am I Currently Signed Into?
What Should I Do If I Cannot See Files That Were Uploaded to Me?
How do I see my account storage limit?
Report a Security Vulnerability to Revver
Revver Tour Guide
Upgrade Revver desktop app (MacOS)
Revver - Web Page Approval List
How to Automatically Apply a Template to New Drawers
Revver - Renew my Subscription
Updating the Desktop App (Windows)