You are able to log into Revver but cannot see files listed in a notification you received. The following are a list of reasons as to why this may occur:

1. Sometimes a user neglects to highlight/select their drawer after logging into Revver. Also there can be folders that are not readily apparent, there should be a way to expand the Drawer to the left of it.

2. Multiple Guest User accounts and Drawers were created under the same email address, an Admin user on the account should delete any extra accounts and make sure that files are uploaded to the account that the Guest User can access.

3. The file was uploaded, triggering a notification, but then deleted or moved somewhere else.

If you need further assistance locating your file please see the 'How Do I Locate a Missing File?' article.

If you have further questions did you know that we offer interactive trainings here: revverdocs.com/open-office-hours

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To get in contact with our technical services team for assistance select the chat bubble in the lower right corner. Initially you will connect with our AI bot Fin. If Fin is unable to answer your question please select the talk to a person button below his answer to speak with a member of our technical services department. Fin can also transfer you to a live representative at any time, just ask Fin to "transfer me to a live technician".

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