Potential Causes
There are only two potential causes for this message to appear.
The first and most common is the username or password to not match against what is in the system. If you have an autofill for your password on your web browser, you may want to turn it off and enter your password manually.
You can also receive this message if you have not yet been created as a user within Revver. An account administrator or someone with the appropriate system permissions will need to create you as a user in order for you to access the software.
Re-entering Your Username and Password
The first thing you will want to do is ensure that your Username ( which should be your email address) is free of any typos. Often it is the case that there is an extra space, period, or extra character in the username.
Next, you will want to ensure that you are typing your password in correctly, please note, passwords are case sensitive ensure that your Caps Lock is not enabled while typing your password.
Resetting Your Password
If you still receive the same error message after entering your credentials again the next thing to try is a password reset.
1. Select the forgot password button
Select the button shown below to begin the password reset process.
2. Open the Password Reset Email
This will prompt our system to send an email with a password reset link and code to your inbox. If you are an outlook or gmail email user you can select a button to open your mail provider on the web browser.
If the link in the email does not work you can select 'Trouble with the password reset email?' to enter the code from the email manually.
If this is your first time logging in, only the email reset option will be available to you. If you have signed in before and added a phone number under My Settings you can select 'Send text instead' to have the reset code texted to you instead
3. Create a New Password
Once you have clicked the button to create a new password in the email or manually entered your code you will be prompted to create your new password.
Enter and then re-enter your new password and be sure to update any autofill options or plugins on your web browser. Any password requirements applied to your user will be listed below the 'New Password' box. Select 'Save password' to save your new password to the system.
Not Receiving Password Reset Emails
If you are not receiving an email to reset your password the most likely cause is that you have not been created as a user on an account or your user license has been unassigned. You will want to have an administrator on your Revver account verify that you have been created as a user with the correct email address.
If your administrator confirms that you have been created correctly as a user on the account and have an active license assigned to your user, the problem could be with an email filter or an email setting on your account. In this case you will want to have your IT professional or email administrator investigate this as well.
Need Help?
Contact Technical Services
To get in contact with our technical services team for assistance select the chat bubble in the lower right corner. Initially you will connect with our AI bot Fin. If Fin is unable to answer your question please select the talk to a person button below his answer to speak with a member of our technical services department. Fin can also transfer you to a live representative at any time, just ask Fin to "transfer me to a live technician".