If you're unable to log in, follow the structured steps below to regain access efficiently. When logging in to Revver, if you receive an error message stating 'Invalid Username or Password', the potential causes include:

If you are experiencing issues with your password, the first thing to check is that you are entering it correctly. If your browser is configured to auto-fill your password, or if you use a password manager that offers similar functionality, try disabling it temporarily and manually typing in the last known good password for your account.

If that does not work and you're still unable to log in, ensuring your username is correct or resetting your password are the next steps.

Before taking these steps, consider verifying your account details with a Revver administrator to ensure the account information is accurate and up-to-date.

If your username is incorrect, or doesn't match an existing user, you will receive the same error message. Similar to issues with your password, make sure that if you are using auto-fill or password managers in your browser, that the information they are entering is correct. Try typing in your email address manually if you believe the information in your auto-fill to be incorrect.

You may also receive this error message if your user has not been created yet.

If you still receive the same error message after entering your credentials again the next thing to try is a password reset.

Select the button shown below to begin the password reset process.
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This will prompt our system to send an email with a password reset link and code to your inbox. If you are an outlook or gmail email user you can select a button to open your mail provider on the web browser.
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If the link in the email does not work you can select 'Trouble with the password reset email?' to enter the code from the email manually.

If this is your first time logging in, only the email reset option will be available to you. If you have signed in before and added a phone number under My Settings you can select 'Send text instead' to have the reset code texted to you instead

Once you have clicked the button to create a new password in the email or manually entered your code you will be prompted to create your new password.

Enter and then re-enter your new password and be sure to update any autofill options or plugins on your web browser. Any password requirements applied to your user will be listed below the 'New Password' box. Select 'Save password' to save your new password to the system.

If you have requested a password reset email but not received it, that can indicate the following:

If you believe your user hasn't been created yet, please contact an administrator on the Revver account. They can confirm within the user list on the account if your user exists and if it is under the correct email address.

If you have confirmation that your user exists and it is under the correct email address, your email inbox may not be receiving the email itself.

If you are not receiving any emails from Revver, ensure that they have not be sent to your spam or trash folders. You, or whomever manages your organizations email accounts, can also add allow-list exceptions for the following address to ensure our emails reach you correctly:

If you, your IT, or your email service provider has confirmed that our emails are not being blocked and have not ended up in spam/trash, please contact our support team. We can work with our operations team here at Revver to ensure that emails are being sent out to your email address.

To get in contact with our technical services team for assistance select the chat bubble in the lower right corner. Initially you will connect with our AI bot Fin. If Fin is unable to answer your question please select the talk to a person button below his answer to speak with a member of our technical services department. Fin can also transfer you to a live representative at any time, just ask Fin to "transfer me to a live technician".

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