Incomplete uploads occur when the file you are attempting to upload fails to completely upload into Revver.
Potential Causes
Incomplete uploads can happen for a number of reasons, including:
Dropped or lost packets. These occur when your internet connection is experiencing
instabilities and is unable to maintain a consistent connection to the Revver service.
Internet loss. If you lose internet connectivity during the process of uploading files, the file will fail to upload.
Anti-virus or network security intervention. If the security set up in place on your computer or on your network prevents your computer from uploading files to Revver, it can prevent uploads from completing.
In all of the above situations, it is recommended that you speak to your IT professional or internet service provider for further assistance
Recognizing Incomplete Uploads
Incomplete uploads are listed in your uploads list. The icon for which can be found at the top right of the Revver page:
Clicking on this icon will provide you with a list of files that have been recently uploaded and will include any failed uploads listed in red:
What To Do When a File Fails To Upload
An important thing to note is that incompletely uploaded files never made it to our servers. Files that failed to upload to completion are not present within Revver and cannot be recovered within Revver.
In order to recover these files, consider how you uploaded the file:
If you scanned the file and stored it to Revver prior to uploading the file, and have since cleared the files from the eFileScanner application. You will need to re-scan them and store them before attempting another upload.
If you used the printer add-on provided by the Revver Desktop App, re-print the document to Revver so you can attempt to store it again.
If you uploaded it directly to Revver via any of the upload buttons, or through dragging and dropping, you can do so again to get the file back into the upload queue to try again.
Need Help?
Contact Technical Services
To get in contact with our technical services team for assistance select the chat bubble in the lower right corner. Initially you will connect with our AI bot Fin. If Fin is unable to answer your question please select the talk to a person button below his answer to speak with a member of our technical services department. Fin can also transfer you to a live representative at any time, just ask Fin to "transfer me to a live technician".