In this article we will go over the steps of how to check eSignature statuses.
Access & Permissions Required
To access the eSignature page in Revver, your user will require the 'eSignature' feature.
Viewing eSignature Statuses
The eSignature page can be accessed by clicking on the eSignature option in the navigation bar on the left, or by locating it in the 'All Features' menu.
On this page you will be able to view sent transactions as well as their statuses on the far right of the transaction listing.
Status Definitions
Below is a chart of possible eSignature transaction statuses and their definitions.
Status | Definition |
Downloaded | The request has been completed and is now stored in Revver. |
Complete | The signatures have been applied to the document, and are being returned to Revver. |
Unsent | This is a saved request that has not yet been sent. |
Sent | This is a sent request that has yet to be signed. |
Created | This is a saved request that has completed the Document Preparation menu. |
Error | This is a request that cannot be completed. |
In Progress | This is a sent request that has not been downloaded and is yet to be signed. |
Cancelled | This is a canceled request. |
Expired | This is a document that has satisfied the Expiration requirements and will need to be resent. |
Declined | This is a document which the signer(s) declined to answer. |
Suspended | This is a document that is missing necessary fields and cannot be signed. |
Need Help?
Contact Technical Services
To get assistance from our Technical Services team, look for the chat bubble in the lower right corner to connect with our trained AI agent, Fin.
Fin references our entire Revver Help Center to accurately answer your questions, but if you would like to speak to a live technician, simply ask Fin to "Transfer me to a live technician" or select the "Talk to a person" button below Fin's chat answers and you will be immediately transferred to the first available Technical Services team member.
You can also connect with us via email at [email protected].