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eSignature Troubleshooting
eSignature Troubleshooting
Curtis Fred Nash avatar
Written by Curtis Fred Nash
Updated over a week ago

eSignature is a feature in Revver that allows users to request electronic signatures, initials, and other approvals from any individuals on specified documents. This can be used for documents that require the signature of multiple parties such as Tax Documents, Lease Agreements or Business contracts

This feature is available in both the Revver Web Interface, and the Revver Desktop App.

**Please Note** eSignature is available as part of several feature packages within Revver. If you would like a quote, please contact your account rep here at Revver.

How to use eSignature (Troubleshooting)

If you are having any issues with eSignature please make sure your requests meet the following requirements:

  1. Your document cannot be encrypted or password protected prior to sending for signature.

  2. Your original document cannot exceed 10mb in file size.

  3. Your original document cannot be 'Checked out' - Checked out files cannot be sent in any way from Revver until they are checked in.

  4. Your document name and request description cannot exceed 100 characters.

  5. All signers must have valid and unique email addresses.
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You can see the Document description in your "My Transaction" menu in the eSignature tab:

  1. Go to the main menu in the top left corner of the screen and select "eSignature".

  2. in the left pane of the screen select "My Transactions".

  3. The document Description includes the signer's name and any additional instructions. All of this information is counted toward the 100 Character limit.

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If you have further questions did you know that we offer interactive trainings here: revverdocs.com/open-office-hours


โ€‹If you have technical difficulties, or encounter errors, please contact our technical service team at: https://www.revverdocs.com/chat

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