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eSignature Troubleshooting
Ty Toon avatar
Written by Ty Toon
Updated over 6 months ago

eSignature is a feature in Revver that allows users to request electronic signatures, initials, and other approvals from any individuals on specified documents. This can be used for documents that require the signature of multiple parties such as Tax Documents, Lease Agreements or Business contracts

This feature is available in both the Revver Web Interface, and the Revver Desktop App.

**Please Note** eSignature is available as part of several feature packages within Revver. If you would like a quote, please contact your account rep here at Revver.

How to use eSignature (Troubleshooting)

If you are having any issues with eSignature please make sure your requests meet the following requirements:

  1. Your document cannot be encrypted or password protected prior to sending for signature.

  2. Your original document cannot exceed 10mb in file size.

  3. Your original document cannot be 'Checked out' - Checked out files cannot be sent in any way from Revver until they are checked in.

  4. Your document name and request description cannot exceed 100 characters.

  5. All signers must have valid and unique email addresses.
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You can see the Document description in your "My Transaction" menu in the eSignature tab:

  1. Go to the main menu in the top left corner of the screen and select "eSignature".

  2. in the left pane of the screen select "My Transactions".

  3. The document Description includes the signer's name and any additional instructions. All of this information is counted toward the 100 Character limit.

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If you have further questions did you know that we offer interactive trainings here: revverdocs.com/open-office-hours


​Need Help?

Contact Technical Services

To get in contact with our technical services team for assistance select the chat bubble in the lower right corner. Initially you will connect with our AI bot Fin. If Fin is unable to answer your question please select the talk to a person button below his answer to speak with a member of our technical services department. Fin can also transfer you to a live representative at any time, just ask Fin to "transfer me to a live technician".


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