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User Timeout Message

This article goes over the causes of the user timeout message as well some steps to extend your session time out settings under My Settings

Written by Eddie Carrillo
Updated this week


​Potential Causes

This message can be caused by the inactive minutes setting under My Settings being lower than what you desire.

It can also be caused by a security policy with an inactive minutes setting that is stricter than what you have listed under My Settings.


Updating inactive minutes under my settings

To extend or shorten the amount of time that Revver keeps you logged in after your last action, take the following steps.

1. Navigate to the account menu on the top right corner and select 'My Settings'.

"My settings" can also be accessed by selecting 'All Features' in the main menu on the left.

2. Within the My Settings tab, verify the 'Sign In Required Again After' and update it to your preference.

The number listed in the box shown below is the number of minutes before Revver will automatically log you out due to inactivity. You can change this setting to your preference and then scroll to the bottom of the page to select update. This will update the setting on your next login.

Note: A Security Policy in place on your user could cause the time you are allowed to be inactive to be shorter. Revver will always log you out according to the strictest setting on your account. If the security policy is shorter than what you have configured in my settings, it will use that setting instead. If you are unsure if there is a security policy effecting your user session length, reach out to an administrator on your Revver account to have them check.


Need Help?

Contact Technical Services

To get assistance from our Technical Services team, look for the chat bubble in the lower right corner to connect with our trained AI agent, Fin.

Fin references our entire Revver Help Center to accurately answer your questions, but if you would like to speak to a live technician, simply ask Fin to "Transfer me to a live technician" or select the "Talk to a person" button below Fin's chat answers and you will be immediately transferred to the first available Technical Services team member.

You can also connect with us via email at [email protected].

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