Skip to main content
User Timeout Message

This article goes over the causes of the user timeout message as well some steps to extend your session time out settings under My Settings

Eddie Carrillo avatar
Written by Eddie Carrillo
Updated over 6 months ago


​Potential Causes

This message can be caused by the inactive minutes setting under My Settings being lower than what you desire.

It can also be caused by a security policy with an inactive minutes setting that is stricter than what you have listed under My Settings.


Updating inactive minutes under my settings

To extend or shorten the amount of time that Revver keeps you logged in after your last action, take the following steps.

1. Navigate to the account menu on the top right corner and select 'My Settings'.

"My settings" can also be accessed by sellecting 'All Features' in the main menu on the left.

2. Within the My Settings tab, verify the 'Sign In Required Again After' and update it to your preference.

The number listed in the box shown below is the number of minutes before Revver will automatically log you out due to inactivity. You can change this setting to your preference and then scroll to the bottom of the page to select update. This will update the setting on your next login.

Note: A Security Policy in place on your user could cause the time you are allowed to be inactive to be shorter. Revver will always log you out according to the strictest setting on your account. If the security policy is shorter than what you have configured in my settings, it will use that setting instead. If you are unsure if there is a security policy effecting your user session length, reach out to an administrator on your Revver account to have them check.


Need Help?

Contact Technical Services

To get in contact with our technical services team for assistance select the chat bubble in the lower right corner. Initially you will connect with our AI bot Fin. If Fin is unable to answer your question please select the talk to a person button below his answer to speak with a member of our technical services department. Fin can also transfer you to a live representative at any time, just ask Fin to "transfer me to a live technician".

Did you know that we offer interactive trainings? Click on training and resources at the top of the web page to learn more!


Did this answer your question?